This customer story describes how Baldwin Wallace University deployed Cisco networking solutions, including the Cisco Catalyst Center, to modernize their network infrastructure to support growing student and campus wireless needs.
What improvements were made to Baldwin Wallace's Wi-Fi network?
Baldwin Wallace University upgraded its Wi-Fi network by implementing a Cisco User Defined Network (UDN) along with Catalyst switches and access points. This transformation simplified the device registration process, reducing the steps from 12 to just 2, and significantly improved network reliability and security. As a result, the university has seen a decrease in IT help desk requests and has been able to maintain online classes during severe weather, enhancing the overall student experience.
How has the new network affected IT support?
Since the implementation of the new Wi-Fi network, Baldwin Wallace's IT support team has experienced a notable reduction in workload. Previously, the help desk was overwhelmed with requests, especially at the start of the academic year. Now, the university reports having had no wireless complaints throughout the year, allowing IT staff to focus on planning and optimizing the network rather than addressing onboarding issues.
What future plans does Baldwin Wallace have for its Wi-Fi network?
Baldwin Wallace University plans to phase in Cisco Wi-Fi 6E access points across the campus. This upgrade aims to provide more spectrum and channels, reducing wireless interference while enhancing speed and coverage. The new technology is particularly beneficial for supporting a high number of users and devices, especially for applications like Webex and streaming class content, which are essential for the learning experience.
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